We are happy to announce that the long-requested feature chat polls is now available on our chat platform.

The Polls feature is all about getting the votes of your audience. So, how does it work?

What is the chat polls feature?

Now that RumbleTalk has already released the Polls feature, everyone in your group chat will have a chance to be heard, to vote, or to decide on something that is needed. Your audience interaction will be at an all-time high.

There are two ways to enable the chat Polls feature. Let’s take a look at them.

How to create chat polls using the admin panel?

The first way to create a new poll is through your admin panel. The second one is doing it from the chat by logging in as admin. We will first discuss enabling the feature using your admin panel.

• Go to your RumbleTalk admin panel and click Settings.
• Second, click the Polls in the options.

• After that, the options will show up and you just need to fill in the question and answer boxes. Then, click Save.

If you want to see your audiences’ answers, you just need to click the View Answers button.

How to create chat polls from using the chat client?

Now that we have the steps on how to create a new chat Polls to feature using the admin panel, we are now going to discuss how to enable it on the group chat.

• First, log in as an admin on your group chat.
• After logging in as an admin, click the gear icon on the lower left part of the chat and select Polls. 
• Then, click Create New Poll.

After clicking that option, a box will prompt and you’re going to put a question and four predefined answers. Then, just click send and it will be sent to your group chat where your members can participate in the poll you created.

Remember that we created the poll using the admin panel, but what does it look like on the user end?

After sending the poll you created, a box will appear to everyone with the question and four predefined answers that they are going to choose. All they need to do is choose their preferred answer and it will be recorded and analyzed at the end of the discussion.

With the polls, you can increase audience interaction by letting your audience vote through the chat polls. It gives your audience a voice.

Publish the chat polls results

At any given moment, you can publish the results by using the chat polls. You can also resend the results at any time with no limitations.

Using the feature in your chat

The Polls feature allows you to get your audience’s insights on any topic. It may be from your event, a community discussion, or just about anything that you want to ask your audience.

After you have gathered the data needed, you can then analyze it. Then, you can use this as an idea for your next live event, product launch, or community discussion. So, it’s all up to you where you’ll use the data you’ve gathered.

Sign up now and try the Polls feature!

As you know, RumbleTalk is a group chat platform that provides a simple solution for companies and individuals that want to add a social group chat or a dedicated private group chat to their websites. With InText keywords, it becomes a more powerful platform.

Users can now dynamically improve their chats and direct their users to links where they want them to go. This scans messages for certain phrases or text and then hyperlinks them to the given URL. It’s a great way to direct users to affiliate content or related topics with minimal effort.

What are InText keywords?

InText keywords are a technology that identifies specific messages, texts, or sentences and then highlights them into keywords in group chats.

A chat owner provides these keywords. Then, the chat platform keeps track of whatever keywords the chat owner wants to use. This is applicable to all group chat rooms.

Links are assigned to these words. The chat owner chooses the URL. As the chat is ongoing, the URL linked to a keyword is automatically injected into the text.

The chat owner can update the keyword list anytime. Therefore, a chat owner can add new keywords, even while the chat is running.

The platform will detect it automatically and will not hinder the group chat experience. 

This is a great way of placing affiliate links or materials related to the topic. Also, it can serve as a way to answer your audience’s questions. For example, you can direct them to related sources such as educational videos and review materials.

It’s dynamic and fast. Previously, to share a URL, you would have to entered a link manually. It clogged up the chat with too many links, leading to too many messages and slow response time.

With the use of InText keywords, real-time placement of links is now available. It’s up to the chat owner to delete them or replace them with a different phrase or link.

How does it work?

Until you assign a keyword and corresponding URL, the keyword will not be highlighted in the chat. After you assign the keywords and URL, then that’s where the InText keywords feature does its job of linking the keyword/s and URL.

1. To add a keyword, you need to go to your admin panel.
2. Select Settings > Keywords.
3. Then, add the keyword/s and URL.
4. Save your changes.

Chat owners can link almost anything, not limited only to URLs. They can use any of the following:

• Individual words,
• Short phrases, and
• Full sentences.

As you can see, anything can be a keyword. However, the number of keywords that you can add to a group chat is limited. Chat owners can upgrade anytime if they need more in a group chat.

With the upgrade option, chat owners can immediately add keywords and this will not interrupt the flow of conversation. If they are no longer needed, they can immediately delete them from the list. Then, they can change it to a more relevant one.

Using InText keywords in your group chat

To summarize, InText keywords are a great way to point your users to a URL that you want them to visit without interrupting the chat flow.

When clicked, the links open in a new tab. So, disconnection will not be an issue. Instead, they can view the content in their own time.

Each keyword is highlighted and visible. If a user is not interested in clicking the link, he may just ignore it or scroll the chat.

The feature hyperlinks all the keywords in the group chat, not just the messages sent by the admins. This means that anyone in the group chat can send these specific words and it will automatically be linked. 

Even in private chats, the keyword list is still active. So, what are you waiting for? Go ahead and give it a try.

You can find more details here on how you can use them.

Online events are a good way to talk to your audience. It may be a conference, summit, or product launch. What matters is that you have an engagement solution up your sleeve.

A question and answer session is always a good idea for any online event. You give your audience a voice. Because you listen to their voices, you make them heard.

In an online event with a Q&A session, the audience is free to ask whatever they want. However, it can be confusing to see all questions coming in the group chat simultaneously. 

So, how can you hold an online event with a Q&A without failing?

Let’s see why having a moderated chat is the perfect engagement solution.

Increasing your engagement rate

When you arrange a live event, it’s usually held on a website or a social media page. They will have the following:

• A live chat wherein the audience is continuously sending messages, leading to a non-stop message spree.
• A group chat wherein everyone can send messages.

This can be a good solution for some online events like small conferences or community discussions. However, if you’re holding a larger event like conferences or summits, then you would need a better engagement solution such as a moderated chat.

For example, at large events, thousand of people are watching and commenting. Messages are coming in fast, and you cannot handle this influx of messages. So, how can you answer the questions?

This scenario is not good for both the audience and the speakers.

Therefore, it’s better to choose from one of these solutions:

1. Ask questions using downloadable live chat software.
2. Hold a Q&A session through a moderated chat with a group chat platform.

With RumbleTalk group chat, you can easily create a moderated chat that you can use for Q&As. No download needed.

For event pros, using a separate group chat platform for your live events is better. Let us show you how to add a moderated chat for your event.

How to add a moderated chat and use it as your engagement solution

The moderated chat is one of the chat types that RumbleTalk offers. It’s a chat type that lets admins approve messages before they appear in the group chat.

If you want to use the moderated chat your chat type, here are the steps that you need to follow.

• First, go to Settings > General & Logins.
• Next, see the list of chat types available. Choose Moderated chat.

Starting now, all messages need to be approved by admins. So, the next step is to add admins, which will act as moderators, to your chat.

To add admins, follow this guide.

• Select Settings > Users.
• Then, click Add new user and type all the details needed such as username and password.
• Lastly, choose if they will have room-only access or global access.

When everything’s done, you can start using the moderated chat next to your live stream.

Here’s how the moderated chat looks like.

Unless the admins approve a message, it won’t appear in the non-admin users’ group chat. Furthermore, only admins can approve or delete messages.

So, the chat is free of spam and stays clean. No unnecessary messages, no clutter, and most of all organized. This is the reason why the moderated chat is the best for large events like conferences and summits.

Read this related article on organizing a Q&A session: Step-by-Step Guide for Organizing a Q&A Live Session

Advantages of using a separate group chat for live events

Engage your audience

When the event is ongoing or after the event, make your audience submit questions. This keeps them engaged and lets them feel that their opinions are heard.

If you choose to answer their questions, then they will be engaged to send more.

If you practice being a good speaker and moderator, you’re giving your audience the best event experience.

Let them know there’s a group chat

Don’t forget to let your audience know that there’s a separate group chat where they can talk. This should be done before the event starts. Advise them that it’s being moderated by admins to make them feel that the chat is secure. Also, let them know that they can send in their questions whenever they want.

Just make sure to send relevant questions, and then their question will have a chance to be answered.

Great event experience and engagement solution

Through using the moderated chat, you have a dedicated chat for Q&A sessions. With this, you get full control of your chat.

Your appointed admins are also there to help you. With their assistance, questions will be arranged and there will be necessary messages only in the chat.

No trolls, no spam, and no hate speech.

If you want to see the questions for future reference, you can easily export the chat transcript.

You can also share this with your audience.

Then, upload it on email, social media, or directly in the group chat so they can access it.

Level up your online event with this engagement solution

So, are you switching to a dedicated chat platform for your next online event? By sharing these tips and tricks, we hope this helps you set up a moderated chat for your event.

Engage your audience with a Q&A session. Sign up today.