How to Save a Group Chat Transcript …or Not

True to our mission, we’ve even designed our chat transcript saving options to be versatile.

There are two settings that affect your group chat archive and how you and your users access that chat transcript. Depending on whether you want your full conversation available at all times, saved for later, or not at all, you’ll want to ensure your settings match your preferences.

Once you are logged into the Admin Panel, navigate to the Archive tab under Settings. There you’ll see two options.

Enable archiving
Show archived messages in the chat

This post will explain the effect of each combination of selecting these options. For more information on why or how to export chat transcripts, click here.

If you select both

Save chat transcript history and show in chat Selecting both options will allow the group chat owner and users to see and export the full chat transcript.

From within the group chat window, any user will be able to scroll up to see the chat transcript.

For a user, the export option within the group chat room will only export those messages currently in the window. However, from the admin panel, the group chat owner can export the entire chat history saved on the RumbleTalk servers.

Data saved on the RumbleTalk servers is stored for three months.

If you select only “Enable archiving”

Yes and no for saving the transcript

In this scenario, the full chat history, saved on RumbleTalk’s servers, will only be accessible to the group chat owner from the admin panel. Again, this archive goes back three months.

Group chat users will not be able to see messages that were sent before they entered the group chat room.

If you select only “show archived messages in the chat”

This will prevent the group chat owner from being able to see or export the group chat archive from the admin panel and messages will not be saved on the RumbleTalk servers.

Users will still be able to export the conversation existing in the window post-login. When all users have logged out, the conversation will no longer be available.

chat transcript decision: In case you do not select either

No archive

If neither option is selected, the conversation will not be saved on the RumbleTalk servers, and users will not be able to see the messages sent prior to their login.

Up to 50 messages sent post-login will be available within the group chat window. It is still possible to export these from the within group chat window unless modified using CSS.

Live chat room with no history saving

Have any questions? Contact us at support@rumbletalk.com.

Posted on April 21, 2016May 9, 2017 by Editor

How to (and Why) Host an Online Panel Discussion

In the never ending effort to find new and creative ways to engage your online community (or perhaps to engage your community online) RumbleTalk group chat just might have the answer for you: online panel discussions.

With RumbleTalk, you’ll be able to gather experts from all corners of the world in one dialog box for a discussion that can be watched by an international audience.

There are many advantages for your organization to benefit from hosting an online panel discussion. This post will go over these advantages and show you how to set up as well.

If you’ve already decided to host a RumbleTalk panel discussion, click here to skip directly to the ‘How to’ section.

First, what is an online panel discussion?

Picture this: within your website, a RumbleTalk group chat designed to match your theme, is embedded where you choose. In the left most column of the group chat, a users-panel contains a short list of the participating experts.

online panel discussion example

The moderator types out questions, posts videos, or shares documents for the experts to see and interact with. Once the information is dispensed, the experts type out their answers or share media in response.

While the discussion is unfolding, anyone visiting the site is able to watch, but not disrupt, the conversation. Viewers can access the shared documents, links, and embedded videos to get a full understanding of the discourse context.

After the online panel discussion has concluded, the group chat owner will have the opportunity to save the chat and export it as an HTML file.

Immediate advantages of hosting an online panel discussion

A typical panel discussion has a lot of overhead expenses and physical limitations.

A venue must be booked that will be convenient for the audience and panelists in both location and time.
Panelists must be either all local or be afforded a travel/speaking stipend.
The audience can only be as large as the venue permits.
Special A/V equipment is needed to share videos or other contextual media.
Distractions cause missed moments and ideas.
Recording and distributing the event is yet another expense.

And that’s just to name the most obvious!

Rather than getting hung up on these barriers, organizations can turn to the alternative online panel discussion that leaps over these hurdles with ease.

A RumbleTalk online panel discussion can convene on your website or as an independent URL distributed to your audience.
Panelists and viewers can participate in the conversation wherever they find an internet connection using a PC, tablet or smart phone.
Audiences can be as big as your chosen plan allows.
Sharing media is easy with built in RumbleTalk tools.
The conversation is written so viewers can reread statements to better understand the discussed concepts.
The discussion can be preserved automatically and distributed easily.

And after the panel discussion?

After the panel discussion, the group chat owner will have a choice to make: let the conversation rest at conclusion, or use the transcript to further the mission.

RumbleTalk group chat transcripts can be exported as a HTML file and then published online.

You can read the full explanation of this feature here. But for now, I’ll drive home two key points.

When you publish your online panel discussion transcript, you’ll widen your audience to those who weren’t able to watch in the first place.
By publishing as an HTML file, search engines will be able to pick up on the key words used within the chat, driving more traffic to your cause.

How to set up your online panel discussion

We’ve made it easy, just follow these steps and if you get hung up on anything, contact support@rumbletalk.com for help.

Create a RumbleTalk account
Adjust the settings for an online panel discussion
Embed and invite participants

Step One: Creating a RumbleTalk account

Starting at the RumbleTalk homepage, either log in to your existing account or if needed, sign up for a new account.

Once you are logged in you’ll need to select a plan that will accommodate the number of panelists and viewers you expect to attend.

It’s important to note here that each plan allows the same number of users as it does viewers. If you select a plan for 250 chatters, you’ll be able to have 250 viewers.

If you don’t see a plan large enough for your audience (good for you!) contact us at support@rumbletalk.com for more options.

Step Two: Adjust the settings for an online panel discussion

From the admin panel, you’ll be able to customize the look of the group chat to fit your organization. You can include your logo or color scheme to blend into your site.

By default, RumbleTalk group chats are configured to work as an open and public chat room. You’ll need to change this to limit the number of chatters and ensure viewers are allowed.

Under the Login tab of the admin panel leave all options unchecked EXCEPT:

Allow viewers (listeners)
Allow RumbleTalk login

Panel Discussion Settings

You can also check ‘Enable auto invite’ and ‘Show “Invite Friends” button’ for panelists and viewers to share the group chat on social media, however, these are not necessary.

The next essential setting to is set up your panelists.

Panelists for Online Panel Discussion

Click on the link that says ‘group’s users management page’ and then click the button to add a new user. Give each user a nickname (or just use their real name) and a password. You can also assign an avatar or profile picture to each user. Send this information to your panelists privately.

Adding panelist to online panel discussion

Step Three: Embed and invite participants

The final step is to embed your chat in your website.

From your admin panel, you’ll be given a single line of code to be placed within your site. The chat itself is responsive and will fit itself in whatever space you give it.

If you don’t have a website, there are still options to host your group chat. You can connect your RumbleTalk account to your Facebook page or share your chat URL with your desired audience.

The RumbleTalk platform is versatile. If you want to use all three options, go ahead! If you want to embed the chat on each of your panelists sites, no problem!

The group chat you purchase from RumbleTalk can be placed in as many places around the web as you wish.

Then all you have to do is invite guests.

If you have any questions along the way, feel free to contact us at support@rumbletalk.com. We’re happy to help you host an innovative online panel discussion.

Posted on April 15, 2016October 2, 2016 by Editor

Why Forex Trading Is Better with the Right Friends

Indigenous or not, FX Renew is a tribe worth talking about.

Tribe? Yes, tribe.

Seth Godin, best-selling author, wrote in his book Tribes: We Need You to Lead Us: “A tribe is a group of people connected to one another, connected to a leader, and connected to an idea. For millions of years, human beings have been part of one tribe or another. A group needs only two things to be a tribe: a shared interest and a way to communicate.”

In this case, the shared interest is Forex trading and the way to communicate is group chat. With Godin’s tribe criteria met, FX Renew has become one of the top resources for those interested in Forex trading.

Sam Eder, owner of FX Renew, honed in on the online tribe strategy by integrating RumbleTalk group chat into his Forex trading website. Since then he has seen an increase in customers, returning customers, and the value of his community.

More About FX Renew

I recently spoke with Sam to find out how exactly RumbleTalk group chat is used in his Forex trading and signal sharing company.

My first question was, what is FX Renew?

Sam explained it like this:

FX Renew operates in the on-line Forex trading industry. We provide foreign currency traders with access to education and trade ideas from ex-bank and industry professionals.

To achieve the tribal feel, Sam needed a way to connect with FX Renew members in an instantaneous and personal way. Engaging the Forex trading community, Sam can pool the collective knowledge and share time sensitive information to members actively engaged at that moment.

Group chat has elevated FX Renew from a talk-at-you educational site to an immersive educational experience.

To better understand how this happens, I asked Sam a few more questions.

How do you use RumbleTalk group chat and how does this benefit your customers?

Our RumbleTalk chat is used as a members chat, available for access by paying customers. The key benefits of the chat are:

RumbleTalk has greatly enhanced our “trading tribe” by facilitating communication between our customers and our traders. This is great because it allows traders to get personalized help and support to improve their trading, and to deal with specific issues on their mind.

We use the chat-room to distribute bank reports. This allows traders to access information that is not generally available to the public in a timely manner.

We use RumbleTalk to hold live events, so traders can learn how to trade step-by-step in real time.

And on the other side, how does having the group chat feature benefit your Forex trading business?

The benefits to the business have been the ability to communicate directly with clients leading to significantly improved customer retention. We have improved the value of our client offering leading to increased customer satisfaction.

From your perspective working with the RumbleTalk software, what feature stands out?

One of my favorite things about RumbleTalk was the speed and ease of set-up, and it is great value for the money with a return of investment of several thousand percent. The mobile version is also excellent.

What I learned

By creating an open space for experts and members to communicate, customers can ask questions, get custom answers, and develop loyalty to the tribe and a personal stake in the community.

There are a lot of free tools out there to communicate with your tribe, so why group chat?

The traditional online communication tools have limitations when it comes to building an online community:

a static website talks at a customer and not with the customer;

email is to slow and easily becomes lost in a crowded or unchecked inbox; and

social media spreads customer conversations between platforms and removes the incentive pay for access.

By using group chat, FX Renew easily integrated the entire conversation into one window next to Sam’s Forex trading content.

Group chat users are focused on the information at hand and aren’t distracted by off-topic emails, tweets, or notifications.

And most importantly, the conversation becomes an active experience that brings customers back.

Posted on April 7, 2016October 15, 2024 by Editor