How to delete a chat message?

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1. Login to the chat as Admin user.

You will need to be an Admin to delete messages. If you wish to create a new admin user, please refer to this guide: Create an admin user.

2. Delete individual messages.

Use the trash can icon next to any message to remove it for all users.

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3. Clear all messages.

As admin, you can clear the message cache history for all users. First, select the Options icon shaped like a gear.

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This will open the chat options dialogue. Then, press the ‘clear chat messages’ button:

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This will clear all cached messages for all users.
* Note, this will not delete the archive messages. So if you have archive feature on, you will also need to go to clear the archive messages.