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RumbleTalk

Frequently
Asked Questions

Answers to the most common questions about RumbleTalk chat and group chat.

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RumbleTalk FAQ

RumbleTalk is an innovative chat platform for online communities and experts. It can be used for:

  • Social: Social features can be turned on/off as needed.
  • Membership areas: Add a group chat to a website's members area. Restrict only members to allow to view/talk in the chat. Integrate your own users base using our JS API or REST API. RumbleTalk chat room service allows an easy customization, responsive design, and simple integration (embed) into any website.
  • Experts: Add an expert chat and talk in private conversation with your audience.

RumbleTalk chat is designed for brand communities, live events, panel discussions, academic institutions, online trading, live radio, fan clubs, blogs, connecting with customers, or just chatting with your friends!

With RumbleTalk, you'll be able to engage your online community (public or private room) and increase the number of loyal, active consumers who return to your brand time and time again.

RumbleTalk works seamlessly on mobile phones, tablets, laptops and personal computers and can be embedded into websites, Facebook and even stand as an independent URL. With just one line of code, you can transform a billboard website into a vibrant online community.

Focused on online communities, RumbleTalk has a strong REST API. We designed a chat room with various features to easily share information. Right out of the box, you and your users will be able to:

  • Send text messages or one on one private messages
  • Send short video and audio messages
  • Make one-on-one video calls (WebRTC based)
  • Share images and files including:
  • Images, Word docs, Excel files, and PowerPoint presentations
  • Add YouTube and Vimeo videos to the conversation
  • Add a video broadcast using "YouTube Live"
  • Have private discussions
  • Share messages on Twitter and Facebook

A RumbleTalk group chat is versatile and can be embedded in any website as a chat box or floating icon with just one line of code. You can also incorporate your group chat in a Facebook page to capture a larger audience.

If you don't have a website, we'll give you a URL to send to your community. The best part? You can choose one, two, or all options and embed as many times in as many sites as you like.

Yes, sure! RumbleTalk group chat rooms will work on any smart device using a modern web browser.

For advanced users and designers, you can even customize the mobile group chat design using CSS.

We can do that, too.

Just let us know by emailing support@rumbletalk.com and we'll find a way to accommodate.

You can choose to have users log in with any combination of up to four options or limit it to just one of the following:

Read more about RumbleTalk Login API here. (link https://rumbletalk.com/support/API_Auto_Login/ to the word "here")

WordPress Plugin - Pre-integrated with WordPress and BuddyPress

Yep! While many of the conversations occur in the main window, users can also conduct private conversations and private video calls with other users.

The chat owner may set private messages to OFF, so private messages will be disabled to all.
The chat owner may set private messages to ADMINS only, so private messages can only be send to the ADMIN and by ADMIN.

Sure! You can upload most file types including PDF's, Word Documents, Excel Files, PowerPoint Presentations, pictures and more.

URLs will display as hyperlinks in the chat, and links to videos will automatically be embedded, so everyone can watch and respond within the group chat (you can disable this auto hyperlink feature).

Make sure that your Facebook account email and RumbleTalk account email are the same.

You sure can. We host the group chat room on our servers so you and your customers can access it without embedding within a webpage. You'll be provided with a URL that can be sent to whomever you'd like to participate in the conversation. The group chat still works the same as if you were going to embed it in a website or add it to a Facebook page, meaning you can still customize allthe same settings.

RumbleTalk group chat rooms can be integrated as a floating icon. (remove "just take a look at the bottom right corner of this page!")

Live calls option requires that the chat will be placed in a secure webpage (HTTPS URL)

We save the transcript based on your preferences. If you choose to keep a conversation private, we will not record or save the transcript. If the conversation is not set to private, the group chat transcript will show in the group chat as users scroll up. This transcript can be exported by the group chat owner into a HTML file from the admin page or directly from the group chat.

It depends. By default, any user can export the group chat history by clicking the export button within the chat. This icon can be turned off from the admin panel by the group chat owner.

Also from the admin panel, the group chat owner can select a date range and export the group chat history using the "export archive" option.

Sure, as a measure of security to prevent groups of users from spamming the chat (flooding), when they start typing too fast, they are kicked out of the chat with a message stating: "You are typing too fast."

Yes, we do.

It actually means that we let customers define a list of unauthorized words. It could be curse or a competitor name that is not welcomed in the chat.

The filter is filtering words both on users' names and room messages.

Currently, we support PayWall for logging into the chat.

Sure! You can add a RumbleTalk chat to your website and set it to be a group chat or a PayWall chat.

RumbleTalk group chat can be placed anywhere based on our Terms & Conditions. If you wish to use the PayWall option, there are some prohibited websites/activities.

You may not use the RumbleTalk PayWall service for activities that:

  1. 1.) Violate any law, statute, ordinance or regulation.
  2. 2.) Relate to transactions involving (a) narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, (b) drug paraphernalia, (c) cigarettes, (d) items that encourage, promote, facilitate or instruct others to engage in illegal activity, (e) stolen goods including digital and virtual goods, (f) the promotion of hate, violence, racial or other forms of intolerance that is discriminatory or the financial exploitation of a crime, (g) items that are considered obscene, (h) items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction, (i) certain sexually oriented materials or services, (j) ammunition, firearms, or certain firearm parts or accessories, or (k) certain weapons or knives regulated under applicable law.
  3. 3.) Relate to transactions that (a) show the personal information of third parties in violation of applicable law, (b) support pyramid or ponzi schemes, matrix programs, other "get rich quick" schemes or certain multi-level marketing programs (c) involve offering or receiving payments for the purpose of bribery or corruption.
  4. 4.) Involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent.

RumbleTalk group chat is purchased with either a monthly or yearly billing cycle. By choosing a yearly billing cycle, you'll receive a substantial discount on your subscription.

Simply open the chat admin panel and click on "Settings". One can change and customize the look & feel, set chat filters, place the chat in offline mode, advanced users management, control the chat behavior, ban users, export the chat room transcript, integrate with external users base, and more.

With CSS, you'll be able to change any aspect of the chat appearance. Web and mobile CSS changes are done separately allowing another layer of custom design.

Yes. Every group chat you create can have a unique custom design. For every chat, you may change the web and mobile design.

Yes, by using the admin panel, it is easy to set a custom color or image as the group chat background.

RumbleTalk group chats are fully responsive. This means that the group chat will automatically fit within the space available wherever it is embedded.

Yes. In the Advanced Design admin panel, switch to the Chat Area tab to adjust all font settings for the group chat.

Nope, changes to the design can be made at any time. Once the theme has been saved, the changes are seen by new participants and existing participants after the page has been refreshed.

By default, RumbleTalk group chat supports invisible observers: those who watch the conversation unfold without logging in. However, this feature can be disabled in the admin panel, if you wish to ensure users log in to see the conversation.

Messages, user names, etc., can be entered in any language.

English France (Français) Spanish (Español) German (Deutsch)
Bahasa Indonesia Bahasa melayu Bosanski Català
Czech Dansk sprog Euskara Hrvatski
Italiano Magyar Nederlands Polski
Português Română Slovenčina Suomi
Svenska Tiếng Việt Türkçe ελληνικά
Български Македонски Русский язык Србски
Українська עברית عربي فارسی
ภาษาไทย 中文 한국어 Estonian
ქართული 中國傳統的 日本語 正體中文
简体中文

We understand that successful group chat needs good moderation tools. That’s why we’ve made banning users easy.

After logging in as an administrator, click on the user you wish to ban. You will then have two levels of banning:

  • 1.) Disconnect – the user will see a warning message, but can return to the room immediately.
  • 2.) Ban by IP – the user will not be able to log in, with any credentials, from the same IP address.

Yes. You can appoint moderators, called "administrators", from the admin panel. Group chat administrators are able to delete messages, disconnect users, and ban users.

Yes. Administrators have the option to delete individual messages and all messages at once.

Yes. Any user, either administrator or not, can have the option to block another user from sending private messages to them.

All RumbleTalk group chat conversations are encrypted using the latest SSL/TLS (HTTPS) technology.

Each user’s group chat profile will be populated with the information they chose to log in with.

  • Facebook logins will show the user’s Facebook name, profile picture, gender (if specified), and a link to their Facebook profile.
  • Twitter logins will show the user’s Twitter name, description, number of followers, and link to the Twitter profile.
  • RumbleTalk account logins will show the chosen nickname and in some cases a custom avatar chosen by the group chat owner.
  • Guest logins will show the chosen nickname and the standard avatar for the group chat.

Yes, yes, yes, and yes. RumbleTalk uses IFrames to have near universal support in third party applications.

Some CMS applications such as WordPress, Wix, and Joomla have RumbleTalk plug-ins for easy integration.

If you're not using one of these applications, we'll give you one line of code that can be placed in any website to instantly open your RumbleTalk group chat.

Not familiar with code? No problem, we have a support team ready to help. Contact support@rumbletalk.com.

It's easy. Follow these steps:

  1. 1.) Log into your admin panel with your current email address and password.
  2. 2.) Click on "My Account".
  3. 3.) Enter your new email address in the email field.
  4. 4.) Click "Save".

Here are a few possible reasons:

  1. 1.) Some outdated browsers may experience problems when loading RumbleTalk. Try using a modern browser such as Chrome, Firefox, Safari, or Microsoft Edge.
  2. 2.) In some cases, you may be behind a firewall that is interfering with your access to your group chat. To fix this, speak with your IT department or system administrator.
  3. 3.) JavaScript may not be enabled in your browser. Check your browser's settings to make sure JavaScript is enabled.

Still having issues? Contact: support@rumbletalk.com

When you need more chatters or more features, you may upgrade to a full feature plan. You can do so from the admin panel or from the premium plans page.

Our billing is done through PayPal to ensure easy and safe transactions.

If you are interested in using a different payment method, contact billing@rumbletalk.com for other options.

Yes. By using PayPal and a secure HTTPS connection, we provide multiple layers of security to protect your information.

RumbleTalk group chat is purchased with either a monthly or yearly billing cycle. By choosing a yearly billing cycle, you'll receive a substantial discount on your subscription.

RumbleTalk online group chat platform offers a free forever moderated group chat
and several paid plans with more features, and support.

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