{"id":804,"date":"2013-11-21T09:47:41","date_gmt":"2013-11-21T09:47:41","guid":{"rendered":"http:\/\/www.rumbletalk.com\/blog\/?p=804"},"modified":"2024-10-04T05:58:16","modified_gmt":"2024-10-04T05:58:16","slug":"case-study-chat-room-usage-in-university-of-east-tennessee-state","status":"publish","type":"post","link":"https:\/\/rumbletalk.com\/blog\/index.php\/2013\/11\/21\/case-study-chat-room-usage-in-university-of-east-tennessee-state\/","title":{"rendered":"Case Study: Chat-room usage in University of East Tennessee State"},"content":{"rendered":"

RumbleTalk<\/a> chat room has many use cases. This post will briefly show how the chat room usage of University of East Tennessee<\/a> varies.<\/p>\n

\"ETSU\"<\/a><\/p>\n

Universities normally experience peak times dealing with new applications and quick questions from potential students and active students.\u00a0Normally universities tend to answer questions by phone. In pick times this requires a lot of human resources to answer phone calls and sometimes it introduces a real bottleneck.<\/p>\n

In order to cope with mass applications and questions from their audience, the University of Tennesee added RumbleTalk Chatroom. This helps in answering most of the questions during a live chat, which results in reducing and streamlining the flow of phone calls to the back office.<\/p>\n

In overall from many of our user’s experiences, this reduces the phone calls in about 80%.<\/span><\/p>\n

The RumbleTalk chat-room is a unique HTML5 combination of group chat and private chat. In can be added to websites, blogs, and even to the university’s Facebook page.<\/p>\n

Many of the answers are already answered in the general room and some private discussions are being addressed in one-on-one chats. If the question or issue cannot be handled in a chat, a phone call is the next stage.<\/p>\n

\"ETSU<\/a><\/p>\n

\u00a0<\/p>\n

And this is not all :<\/p>\n