{"id":13008,"date":"2022-05-27T05:47:50","date_gmt":"2022-05-27T05:47:50","guid":{"rendered":"https:\/\/rumbletalk.com\/blog\/?p=13008"},"modified":"2022-05-27T05:49:02","modified_gmt":"2022-05-27T05:49:02","slug":"live-chat-user-experience","status":"publish","type":"post","link":"https:\/\/rumbletalk.com\/blog\/index.php\/2022\/05\/27\/live-chat-user-experience\/","title":{"rendered":"How and why you should redesign the live chat user experience"},"content":{"rendered":"\n<p>Live chat has been around for years. But with its popularity comes a lack of variety in the available user experience. <\/p>\n\n\n\n<p>If you\u2019re currently utilizing live chat on your website, it\u2019s important to ensure that you\u2019re providing the best experience possible to your visitors. Otherwise, they may not return to your site again after a series of mishaps. <\/p>\n\n\n\n<p>It\u2019s time to revamp your live chat user experience! This will help improve the overall visitor satisfaction and to get more people to convert to your site.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The problem with websites without a live chat<br><\/h2>\n\n\n\n<p>Most websites fail to offer any sort of communication option when a visitor has a question. It\u2019s like ignoring your customer when they need help. It puts them off from future visits, makes their buying decision difficult, and won\u2019t give them much confidence in your business. <\/p>\n\n\n\n<p>Sure, email works\u2026 for some people. For many others though, it doesn\u2019t provide a great experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How RumbleTalk chat solved the problem<br><\/h2>\n\n\n\n<p>Before RumbleTalk, there was no place for visitors to discuss whatever they wanted on your website. <br><\/p>\n\n\n\n<p>For example, many visitors want to talk about a specific question or problem that they have before converting. Given this, it&#8217;s really crucial for businesses to listen to what they have to say.<\/p>\n\n\n\n<ul class=\"wp-block-gallery aligncenter columns-1 is-cropped wp-block-gallery-1 is-layout-flex\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"600\" src=\"https:\/\/d241b8qep9dzid.cloudfront.net\/20220426065801\/The-most-advanced-chat-plugin.jpg\" alt=\"\" data-id=\"13009\" data-link=\"https:\/\/rumbletalk.com\/blog\/?attachment_id=13009\" class=\"wp-image-13009\" srcset=\"https:\/\/d241b8qep9dzid.cloudfront.net\/20220426065801\/The-most-advanced-chat-plugin.jpg 800w, https:\/\/d241b8qep9dzid.cloudfront.net\/20220426065801\/The-most-advanced-chat-plugin-300x225.jpg 300w, https:\/\/d241b8qep9dzid.cloudfront.net\/20220426065801\/The-most-advanced-chat-plugin-768x576.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/li><\/ul>\n\n\n\n<p>Embedding a community forum on your website, or beside your live stream event is a convenient idea for maintaining a help section. A space where users can discuss is key for creating meaningful experiences, which translates into growth\u2014both in business revenue and visitor satisfaction. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Make the live chat accessible to your visitors<br><\/h2>\n\n\n\n<p>As a business, it\u2019s important to provide support for your visitors, especially when you\u2019re a large organization with lots of customers. One way to do that is by setting up a chat widget at the bottom of your site; it allows your visitors to easily access help from you or your community of visitors.<\/p>\n\n\n\n<p>When setting up the chat, make sure that your audience can easily find it on your site. Make the log in process as easy as possible as well. With RumbleTalk, your audience can log in anonymously, via Facebook or Twitter, or via Google.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Create pockets of engaging activities<br><\/h2>\n\n\n\n<p>To create pockets of engaging activities within your customer community, consider adding polling and question-and-answer sessions. <a href=\"https:\/\/rumbletalk.com\/blog\/index.php\/knowledge-base\/how-to-use-the-polls-feature\/\">Polls<\/a> help gauge customer satisfaction, gather product feedback and incorporate a social media feel into your communication. <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"1002\" height=\"683\" src=\"https:\/\/d241b8qep9dzid.cloudfront.net\/20220426065816\/Polls2.jpg\" alt=\"live chat\" class=\"wp-image-13010\" srcset=\"https:\/\/d241b8qep9dzid.cloudfront.net\/20220426065816\/Polls2.jpg 1002w, https:\/\/d241b8qep9dzid.cloudfront.net\/20220426065816\/Polls2-300x204.jpg 300w, https:\/\/d241b8qep9dzid.cloudfront.net\/20220426065816\/Polls2-768x523.jpg 768w\" sizes=\"(max-width: 1002px) 100vw, 1002px\" \/><\/figure><\/div>\n\n\n\n<p><a href=\"https:\/\/rumbletalk.com\/moderated\">Moderated Q&amp;A<\/a> sessions allow participants to interact with each other and make them feel like they\u2019re part of an online community. <\/p>\n\n\n\n<p>Moreover, if you are hosting an event, you can also host a Q&amp;A session with your speakers and audience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Display helpful tips and useful information<br><\/h2>\n\n\n\n<p>The point of a chat interface is to be helpful. With RumbleTalk&#8217;s <a href=\"https:\/\/youtu.be\/4g1O94MyBIg\">multimedia file sharing tool<\/a>, you can add images, videos, brochures, presentations, or any other helpful material to the conversation.<\/p>\n\n\n\n<p>This information will help your customers understand your product or service better. The format will allow for easy reference on their end, and it\u2019ll give you more room to explain things clearly. <\/p>\n\n\n\n<ul class=\"wp-block-gallery aligncenter columns-1 is-cropped wp-block-gallery-3 is-layout-flex\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" loading=\"lazy\" width=\"1002\" height=\"683\" src=\"https:\/\/d241b8qep9dzid.cloudfront.net\/20220426070259\/Quick-questions2.jpg\" alt=\"live chat\" data-id=\"13011\" data-link=\"https:\/\/rumbletalk.com\/blog\/?attachment_id=13011\" class=\"wp-image-13011\" srcset=\"https:\/\/d241b8qep9dzid.cloudfront.net\/20220426070259\/Quick-questions2.jpg 1002w, https:\/\/d241b8qep9dzid.cloudfront.net\/20220426070259\/Quick-questions2-300x204.jpg 300w, https:\/\/d241b8qep9dzid.cloudfront.net\/20220426070259\/Quick-questions2-768x523.jpg 768w\" sizes=\"(max-width: 1002px) 100vw, 1002px\" \/><\/figure><\/li><\/ul>\n\n\n\n<p>Moreover, you can also copy and paste the Youtube link into the chat. By doing this, the video will play directly in the chat room. No need to transfer windows or install video players.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Let them know if someone is available<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"600\" src=\"https:\/\/d241b8qep9dzid.cloudfront.net\/20200904092349\/chatstatus.gif\" alt=\"online therapy\" class=\"wp-image-8861\"\/><\/figure><\/div>\n\n\n\n<p>Let your customers know if you are available, busy, or away. Some businesses use <a href=\"https:\/\/rumbletalk.com\/blog\/index.php\/knowledge-base\/can-you-change-your-user-status-in-a-chat\/\">status<\/a> as a way to boost conversions. This is because it shows potential clients that they have support available at all times. The only thing more reassuring than seeing your name pop up on their screen is knowing that you can answer any questions they may have in real-time!<\/p>\n\n\n\n<p>If you are not available, no worries! The chat is still open to all your visitors to exchange ideas, and even answer a question from a fellow potential buyer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Innovative live chat solutions for modern businesses<br><\/h2>\n\n\n\n<p>The ways in which businesses leverage community chats have undergone significant changes in recent years. Not only are there more solutions available than ever before. But also companies are leveraging them for a much wider range of tasks. While once seen as merely a customer support tool, today\u2019s live chat solutions provide powerful insights into both your customers and your internal operations. Chats help streamline workflows, increase sales, improve productivity, create a stronger community, and many other benefits. <\/p>\n\n\n\n<p><a href=\"https:\/\/cp.rumbletalk.com\/signup\">Get your free chat now.<\/a> Or email us at <a href=\"mailto:support@rumbletalk.com\">support@rumbletalk.com <\/a>if you need help with the integration or customization of your plan.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Live chat has been around for years. But with its popularity comes a lack of variety in the available user experience. If you\u2019re currently utilizing live chat on your website, it\u2019s important to ensure that you\u2019re providing the best experience possible to your visitors. Otherwise, they may not return to your site again after a [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"featured_image_url":"","seo_focus_kw":"","seo_meta_desc":""},"categories":[9],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How and why you should redesign the live chat user experience<\/title>\n<meta name=\"description\" content=\"Here&#039;s how to revamp your live chat user experience and improve the overall visitor satisfaction and get more people to convert to your site.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rumbletalk.com\/blog\/index.php\/2022\/05\/27\/live-chat-user-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How and why you should redesign the live chat user experience\" \/>\n<meta property=\"og:description\" content=\"Here&#039;s how to revamp your live chat user experience and improve the overall visitor satisfaction and get more people to convert to your site.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rumbletalk.com\/blog\/index.php\/2022\/05\/27\/live-chat-user-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Online Group Chat Room Plugin for Websites and Live events\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/rumbletalk\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-27T05:47:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-27T05:49:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/rumbletalk.com\/blog\/wp-content\/uploads\/2022\/04\/The-most-advanced-chat-plugin.jpg\" \/>\n<meta name=\"author\" content=\"Rachelle\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@rumbletalk\" \/>\n<meta name=\"twitter:site\" content=\"@rumbletalk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rachelle\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/rumbletalk.com\/blog\/index.php\/2022\/05\/27\/live-chat-user-experience\/\",\"url\":\"https:\/\/rumbletalk.com\/blog\/index.php\/2022\/05\/27\/live-chat-user-experience\/\",\"name\":\"How and why you should redesign the live chat user experience\",\"isPartOf\":{\"@id\":\"https:\/\/rumbletalk.com\/blog\/#website\"},\"datePublished\":\"2022-05-27T05:47:50+00:00\",\"dateModified\":\"2022-05-27T05:49:02+00:00\",\"author\":{\"@id\":\"https:\/\/rumbletalk.com\/blog\/#\/schema\/person\/456ba939abea7ed4e4cbbc99189aa547\"},\"description\":\"Here's how to revamp your live chat user experience and improve the overall visitor satisfaction and get more people to convert to your site.\",\"breadcrumb\":{\"@id\":\"https:\/\/rumbletalk.com\/blog\/index.php\/2022\/05\/27\/live-chat-user-experience\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/rumbletalk.com\/blog\/index.php\/2022\/05\/27\/live-chat-user-experience\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/rumbletalk.com\/blog\/index.php\/2022\/05\/27\/live-chat-user-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/rumbletalk.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How and why you should redesign the live chat user experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/rumbletalk.com\/blog\/#website\",\"url\":\"https:\/\/rumbletalk.com\/blog\/\",\"name\":\"Online Group Chat Plugin for Websites and Event\",\"description\":\"Embed a social group chat for communities and events. 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